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Massachusetts Consortium

• Family-Centered Care
• Responsible Health  Care Financing
• Consumer Participation in Health Policy-Making
• Care Coordination
• Medical Home


New England SERVE works on many diverse projects with one common goal: to improve the quality of health systems for CSHCN and their families.

Family-Professional Partners Institute
New England SERVE established the Family-Professional Partners Institute using the model of a third-party "partnership broker" to harness families' experience with the health care system and channel it into meaningful new roles in a wide range of health care organizations. 

MA Consortium for CSHCN
The Consortium is a state-level forum for information exchange and collaboration among providers, families, health plans, policy-makers and state agency personnel. Together, we are working to build high-quality, responsive, and family-centered systems of care for CSHCN.

Consultation Services
New England SERVE provides consultation to organizations wishing to improve systems of care for children and families. Learn more about our services or contact us for further information about how New England SERVE can assist your organization.

The Catalyst Center: Improving Financing of Care for Children and Youth with Special Health Care Needs
New England SERVE is partnering with the Health and Disability Working Group at the Boston University School of Public Health to disseminate the work of the Catalyst Center, which aims to expand health coverage for CYSHCN and spread innovative financing strategies at local, state and national levels.

Recent Projects:

Medical Education Project for Children with Special Health Care Needs
Pediatric residency programs play a critical role in preparing clinicians to care for CSHCN. The Medical Education Project surveyed the five programs in Massachusetts and published a summary of the results and promising practices.

Employee Benefits Study for Children with Special Health Care Needs
Employer benefits can go far beyond health insurance for families with CSHCN.  New England SERVE was part of a team researching the many ways employer-sponsored programs can support families, including the important opportunities within Work-Life and Employee Assistance Programs (EAP). 

The Medical Home Network Project
Using a curriculum developed by New England SERVE, this medical education program brought together primary care providers, parents and community partners to demystify the theory and practice of the Medical Home.


• Quality Care Assessments
• Collaboration and Partnership Building
• Educational Resource Development
Learn more about our customized consultation services.


The Allen C. Crocker/New England SERVE Fellowship is planned in collaboration with Children's Hospital, Boston in celebration of this renowned national leader in developmental pediatrics.


Boston Medical Center

Center for Child and Adolescent Health Policy, MassGeneral Hospital for Children

Children’s Hospital of Philadelphia (CHOP)

Communities Can – Woonsocket, RI

Health and Disability Working Group, Boston University School of Public Health

Massachusetts Department of Public Health

Massachusetts Family Voices

Neighborhood Health Plan (NHP)

New Bedford Community Health Network Area (CHNA)

Rhode Island Department of Health

Saint Joseph Health Services of Rhode Island