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Susan Gilbert Epstein, MSW


Susan provides overall leadership and vision to New England SERVE, while overseeing the administration and operation of all projects and contracts. She brings 35 years of experience in statewide planning, program evaluation, needs assessment, and community-based advocacy to our work on behalf of children and families. Susan chairs New England SERVE’s Senior Policy Council.

Laurie Tellis
Communications Manager

Wordsmith and webmistress, Laurie manages print and online communications projects at New England SERVE. Her eclectic professional background combines writing and editing, language teaching, marketing communications, curriculum design and web site development. Laurie earned most of an MA (all-but-thesis) in writing and publishing from Emerson College.

Senior Policy Council

Chair: Susan Gilbert Epstein, MSW (See bio under Core Staff.)

Allen C. Crocker, MD
is a distinguished national leader in developmental disabilities and prevention services. He has been a leader in developmental services at Children's Hospital Boston for over 50 years, 26 as Director of the Developmental Evaluation Center and 10 as Program Director of the Institute for Community Inclusion. He is on the faculties of Harvard Medical School and Harvard School of Public Health. A recipient of numerous national and state awards in the field of pediatrics, Allen has focused his work and publications on the treatment and prevention of developmental disabilities. In May 2004, he was appointed to the Massachusetts Governor’s Commission on Mental Retardation, where he continues to serve as a forceful advocate for the rights and humanity of all persons with special needs. Boston Globe Profile, July 11, 2005

Jane D. Gardner, RN, DSc was on the faculty of the Harvard School of Public Health (HSPH) for over 20 years, and is a nationally recognized educator in Maternal and Child Health. At HSPH, she established the Working Group on Women, Gender and Health which led to a new concentration on women's health. Research areas included nutrition services for low-income women and children and quality measurements for managed care. Jane lectures and consults in the United States and internationally on public health planning, evaluation, and rural health systems development.

Robert J. Master, MD is a practicing physician, board-certified in Internal Medicine with over twenty-five years of experience in the clinical management of patients with advanced chronic illness and disability. Bob is the founder of the Community Medical Alliance (CMA), an experimental HMO caring for individuals with severe disabilities and AIDS under a prepaid financing arrangement with Massachusetts Medicaid. In 2003, Bob became the President and CEO of the Commonwealth Care Alliance, a statewide nonprofit consumer-governed care system whose mission is to expand clinical programs such as those offered by CMA to a statewide scale. Previously, Bob served as Medical Director for the Massachusetts Medicaid program.

Nancy C. Turnbull
is the Associate Dean for Educational Programs at the Harvard School of Public Health (HSPH). Before taking on this role, Nancy served as the President of the Blue Cross Blue Shield of Massachusetts Foundation, the director of educational programs and a member of the faculty in the Department of Health Policy and Management HSPH, and the executive director of the Massachusetts Medicaid Policy Institute. Earlier in her career, Nancy was the First Deputy Commissioner and Deputy Commissioner for Health Policy at the Massachusetts Division of Insurance. Nancy serves on a number of boards, including the Massachusetts Health Insurance Connector Authority and Commonwealth Care Alliance.

Lois Wainstock Fine, MA
has extensive expertise in the development of policy and programs for children and families, family/consumer participation in program and policy development, and performance monitoring for public maternal and child health programs. She is the former Associate Director of the Tufts University Center for Children. In that capacity she fostered interdepartmental collaborations on behalf of children and youth, and their families and communities. Active in the American Public Health Association, Health Care for All, the Children’s Access Coalition in Massachusetts and the Association of Maternal and Child Health Programs, she is also a consultant for several Title V family policy initiatives. Lois also speaks as a parent – her adult son, David, has very serious special health needs.

Deborah Klein Walker, EdD, currently a Principal Associate in the Health Division of Abt Associates, spent 15 years at the Massachusetts Department of Public Health, most recently as the Associate Commissioner for Programs and Prevention. She is a co-founder of New England SERVE, a past President of the American Public Health Association and the Association of Maternal & Child Health Programs, a former Chair of the MCH Section and elected Board Member of the American Public Health Association and a former Board Member of the Massachusetts Public Health Association. She is a nationally respected researcher in child development, community programs and public health, and a leader in building statewide systems of care for women, children, youth and their families.